Privacy Policy
This policy explains what information the Taibah Restaurant app and website (together, "the app") collect when you order food from us, how we use it, who we share it with, and the choices you have. By using the app you agree to this policy.
Contact: Mmgourmetss@gmail.com
Privacy and account deletion requests: falil@bytesandbulls.com
1. Information we collect
| What | Why we need it |
|---|---|
| Google account details: your name, email address and profile picture, when you sign in with Google. We never see your Google password. | To create your account, keep you signed in, show your name in the app and contact you about your orders. |
| Guest checkout: if you order without signing in with Google, we collect only the name and mobile number you enter. We create a simple guest account from them so your order, payment and order tracking work on your device. We do not collect an email address for guests. | To take and deliver your order without requiring a Google account. |
| Phone number, which you enter yourself. | So the restaurant or the delivery rider can reach you about your order. |
| Delivery address that you type or choose, including addresses you save in the app. | To deliver your order. Saved addresses are kept on your own device so you can reuse them. |
| Location, only if you tap "use my location" while choosing a delivery address. We read it once to fill in the address. We do not track your location in the background. | To find your delivery address quickly. |
| Order details: the dishes you order, order type (delivery, take away or dine in), table number, notes, totals, status and times. | To prepare and deliver your order, show your order history and your table's running bill, and keep our accounts. |
| Payment status: whether a payment succeeded and its payment reference. Your card, UPI or bank details are entered on Razorpay's secure payment screen. We never receive or store them. | To confirm your payment, and to refund it if an order is cancelled. |
| Camera, only when you scan the QR code on your table. The camera image is processed on your device and is not stored or sent to us. | To read the table QR code. |
| Notification token and a Firebase installation identifier, if you allow notifications. | To send you order updates such as "your order is on its way" or "your bill is ready". |
| Technical data: your IP address and request logs on our server, and your browser or device type. | To keep the service running, find faults and prevent misuse. |
| Data kept on your device: a sign-in token, your saved addresses and favourite dishes. | To keep you signed in and remember your choices. You can clear it by signing out or clearing the app's data. |
We do not collect your contacts, photos, files, health, or financial account details. The app has no advertising, and it does not use or read the Android advertising ID.
2. How we use your information
- To take, prepare, deliver and bill your orders, and to run dine-in table tabs.
- To process payments and refunds.
- To send you service messages and notifications about your orders (not marketing).
- To support you if something goes wrong with an order.
- To keep the app secure, prevent fraud and meet our legal and accounting duties.
We do not sell your information, and we do not use it for advertising or profiling.
3. Who we share it with
We share information only with the services needed to run your order:
- Petpooja, the point-of-sale system in our restaurant: receives your order, your name, phone number and, for delivery, your address.
- Razorpay: processes online payments. It handles your payment details under its own privacy policy.
- Google and Firebase: Google sign-in, and sending push notifications. See Google's privacy policy.
- OpenStreetMap (Nominatim): if you use "use my location", the coordinates are sent to this service to turn them into an address.
- Our own server and database, where your account and order records are stored.
- Authorities, where the law requires it.
4. How long we keep it
We keep your account and order records while your account exists and for as long as we need them for your order history, accounting, tax and legal requirements. Technical logs are kept for a short period and then removed. Information on your own device stays there until you sign out or clear the app's data.
5. Your choices and rights
- Access, correction and deletion. You can ask us for a copy of your information, to correct it, or to delete your account and the personal data linked to it. Follow the steps on our Delete your account page: email falil@bytesandbulls.com from the address on your account and we will act within 30 days. Some order and payment records may need to be kept for legal and accounting reasons; where so, we remove or anonymise the personal details wherever the law allows.
- Notifications. You can switch them off in your phone's settings at any time.
- Location and camera. Both are optional. You can deny the permission, or withdraw it later in your phone's settings. You can still type your address and choose a table by hand.
- Sign out from the profile menu in the app at any time.
- Guests can ask for deletion too: email us the name and mobile number you used, and we will delete that guest account and the personal details on its orders.
If you live in India, these rights are in line with the Digital Personal Data Protection Act, 2023. If you are unhappy with how we handled your request, write to us and we will respond; you may also approach the authority named in that Act.
6. Security
Everything sent between the app and our server is encrypted with HTTPS. Payment details go straight to Razorpay. Access to our server is restricted. No system is perfectly secure, so please keep your Google account and your phone protected.
7. Children
The app is meant for adults. It is not directed at children under 18, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.
8. Changes to this policy
If we change this policy we will update the date at the top of this page. If the change is significant, we will also tell you in the app.
9. Contact us
Questions, requests or complaints: Mmgourmetss@gmail.com
Taibah Restaurant, 18/1, Sait Colony 1st St, Egmore, Chennai, Tamil Nadu 600008
Phone: +91 98849 70707